Key Responsibilities:

Execute the global DC Service Management standards for distribution centers. Partner with the Senior Business Consultant IT Distribution and be able to manage the day-to-day tasks independently and minimum supervision. Be able to stand-in when the Senior Business Consultant IT Distribution is unavailable.

  • Embrace ownership of the applications used in the Distribution Center with the responsibility to keep systems running effectively and efficiently.
  • Engage with our business partners and guarantee system availability according to the SLA’s.
  • Provide clear communication to stakeholders on DC level and within IT Distribution
  • Provide application support using best practices according to DC Service Level agreements. Applications covered are Warehouse Management System, Warehouse Control Systems, related interfaces and local applications used to improve operations efficiency.
  • Foster active cross collaboration with other IT function


  • Drive the evaluation of continuous improvements / RFC’s and implement accordingly

Operations efficiency

  • Execute the delivery of the defined best practice support model from GL&D side in close collaboration with other functions (keep defined standard)
  • Ensure the quality of services according to DC Service Management set standards for Distribution Centers and ensure IT availability to achieve service SLA’s (maintain the quality)
  • Be part of on call rotation for 24×7 escalation
  • Support renewals of service contracts


  • Contribute to the future IT Distribution Strategy
  • Drive innovation of DC IT tools

Key Relationships:

  • Senior Business Consultant IT Distribution
  • DC Management team
  • 2nd and 3rd level support teams on a global scale
  • Global architecture and engineering team
  • Global SCM & IT team’s

Knowledge, Skills and Abilities:

  • Required is pro-active and open communication towards the internal customer departments, external suppliers and within IT
  • Ability to work in a fast-paced environment with different international cultures
  • Strong communication (both written and verbal) and facilitation skills (small and large groups), especially when interacting with different levels of business
  • Ability to travel, domestic orinternational, as required
  • Fluent English skills (verbal and written)
  • Strong MS-Office skills (Word, Excel, PowerPoint)

Requisite Education and Experience / Minimum Qualifications:

  • Bachelor’s degree or equivalent working experiences preferable in Supply Chain or IT
  • Strong experiences working on the IT eco system in a Distribution or Manufacturing landscape
  • Fluency in English
  • Experiences working in a matrix organization

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|Source: Online/KSU

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